Pride in Workmanship
In an industry with significant turnover, Rackley Body Shop is different. One of our technicians has been in the field for 38 years, another for nearly 25. Even our “newest” technician has been in the field for 15 years. And our manager has over 30 years’ experience in the automotive business. All our employees take pride in their work and enjoy working with a company that feels the same.
Keeping our customers prepared and informed is very important to us. Our customers are busy people who need to know what to expect from the repair experience. They need to be able to get on with their lives, unhindered by an unknown schedule of vehicle repair. In a recent survey by a major insurance company, 98 of 99 Rackley Body Shop customers said they were kept well informed during the repair process.
At Rackley, one technician handles your vehicle from start to finish. In our craftsman-like atmosphere, experienced personnel conduct every step of the repair process. When your vehicle comes in for repair, the same experienced technician accompanies the vehicle until the work is complete, from body repair to body and paint preparation to painting.
We invite our customers to come in, sit down and discuss what is going on with their vehicles—the damage, their insurance coverage, the time involved in making repairs—before we begin work. Our goal is to do what is best for our customers and their vehicles.
In our first conversation with them, we give our customers an estimate of how long their repairs should take. We phone our customers to keep them informed of the progress on their vehicles, what is entailed in making the repairs, and any potential delays and hidden damage that might show up once the damaged parts are removed. We encourage our customers to call us during the repair process if they have questions or concerns.
Our quality control technician details each vehicle before it is turned over to the customer, with a thorough wash, vacuum and window cleaning. His trained eye can spot even the slightest imperfection so, if something is not quite right, the vehicle goes back to the technician for further work.
When a vehicle leaves our facility, we go with it! If the customer has problems with the insurance company, Rackley Body Shop becomes his or her advocate. Maybe it’s a noise that had not shown up before, or unusual tire wear, or a warning light that comes on suddenly. Whatever the issue, bring your car back to us and we will go to the insurance company on your behalf.
We use only top-of-the-line materials in our repairs. This is a large part of how we guarantee our work on your vehicle for as long as you own it.
24 Hour Towing Service